Frequently Asked Questions
Still haven’t answered your questions? Email us at orders@fairtradewinds.net – we’re happy to help!
About Our Products
What makes these products fair trade?
What makes these products fair trade?
Our products are fair trade because they’re ethically sourced from artisans who are paid fair, living wages, work in safe conditions, and use practices that support their communities and the environment.
Where are products made?
Where are products made?
Our products proudly come from all over the world, mostly from developing countries where there are not as many opportunities for fair work, especially for women.
What does verified Fair Trade mean?
What does verified Fair Trade mean?
As members of the Fair Trade Federation we have been independently screened to ensure all of our products are fair trade. This means you can trust that the people who made our products were paid fairly, promptly, and treated with dignity and respect.
Do you have physical locations?
Do you have physical locations?
Yes! We have stores in Bar Harbor, ME, Boulder, CO & Seattle, WA. Come visit!
Shipping Info
Where do you ship from?
Where do you ship from?
Most orders are shipped from our warehouse in Gainesville, VA. Sometimes we can ship from our physical store locations if we are closer so you get your order sooner!
Where do you ship to?
Where do you ship to?
We ship anywhere in the U.S. and can ship to E.U. countries.
When will I get my order?
When will I get my order?
We strive to ship orders out in 1-2 business days and then shipping times will vary depending on your location but usually takes 2-4 days to arrive. You’ll receive tracking information when your order ships.
Ordering Help
How do I contact you?
How do I contact you?
You can chat with us by emailing orders@fairtradewinds.net.
What is your return policy?
What is your return policy?
You can find our full return policy here: https://www.fairtradewinds.net/return-policy/
Products may be returned within 30 days of purchase .No questions asked, just cover the cost to return it and we’ll refund you when it arrives.
Can I send item(s) as a gift?
Can I send item(s) as a gift?
Yes! It’s easy to send a gift from our site. Simply add a gift message at checkout and we will include it in the order and remove all pricing.